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Docutech LLC
  • Solutions
    • ConformX Doc Gen EngineConformX can help you streamline document operations, improve compliance and optimize your customer experience.
    • SolexThe Solex platform provides eDelivery, eSignature, eClosing, and eVault functionality.
    • Collaboration PortalThe Closing Collaboration Portal drives efficiency and accuracy by automating the fee validation process between lenders and settlement/closing agents.
  • Services
    • Regulatory ComplianceWe are committed to improving regulatory compliance for our clients by providing value-added services and solutions that comply with all applicable rules and regulations.
    • Fulfillment ServicesWe provide print and mail fulfillment for every document generated by ConformX. We ensure that the right document is delivered to the right borrower at the right time, every time.
    • Client ServicesOur Client Implementations, Account Management, Document Operations, and Client Success teams deliver the highest level of service and ensure on-going success with our products and services.
    • Partner ManagementOur Partner Management team of integration and implementations experts ensure successful on-time and on-budget delivery of services to achieve your specific objectives.
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Client Services

Committed to Your Success

Our Services

  • Regulatory Compliance
  • Fulfillment Services
  • Client Services
  • Partner Management

New Client Implementations:

  • Configures ConformX to align with your specific business rules and specifications
  • Coordinates all package type and document work
  • Creates timeline accounting for customization and maintenance utilizing project management software
  • Leads all project communication

Once Docutech’s technologies have been implemented, our account management and client success teams work to ensure our technologies and services are best serving the needs of your organization.

Client Management:

As a Docutech client, your team can rely upon a dedicated Client Relationship Manager to ensure your specific needs are addressed in the most efficient and effective manner possible.

Key responsibilities include:

  • Supporting the management of your ConformX and Solex configurations
  • Managing document changes
  • Managing functionality issues and requests
  • Managing and tracking requests through our DTX ticketing system
  • Conducting periodic account management meetings

Client Success:

In addition to a dedicated Client Relationship Manager, key accounts will have a dedicated Client Success Executive serving as a big-picture strategic advocate within Docutech. Each Client Success Executive is passionate about providing personalized service to our clients, bringing both product and domain expertise to ensure that Docutech consistently delivers the highest level of service.

Benefits:

  • Proactively assesses, clarifies, and validates needs on an ongoing basis
  • Advises on optimal utilization of current services and applicability
  • Advises on relevancy of future initiatives, products and processes

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  • Docutech
  • 1795 International Way
    Idaho Falls, ID 83402
  • Idaho Mailing Address
  • P.O. Box 1835
  • Idaho Falls, ID 83403-1835
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Docutech, LLC and its affiliates make no express or implied warranty respecting the information presented and assume no responsibility for errors or omissions. First American, the eagle logo, Docutech, Conformx, and Solex are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.
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